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Frequently Asked questions

24/7 Customer Support

What’s included in the box?

Each package includes:

  • Novaq Axis™ Foldable USB-C Cable
  • Premium Novaq Packaging
  • Quick Start Guide

What is the cable length?

Novaq Axis™ comes in a 1.5m length designed for desk setups, bedside charging, and travel, offering flexibility without excess clutter

How fast does Novaq Axis™ charge?

The integrated foldable stand is built directly into the connector, allowing you to prop up your device while charging. It’s designed for hands-free viewing, streaming, gaming, and video calls, without needing a separate stand

Is the cable durable for everyday use?

Yes. Novaq Axis™ features a heavy-duty braided exterior and reinforced connectors designed to resist bending, fraying, and daily wear, making it ideal for both home and travel use

Can I use it for data transfer as well?

Yes. In addition to charging, Novaq Axis™ supports high-speed data transfer for syncing files, media, and documents between compatible devices

Will it work with phone cases?

The connector is designed to fit most standard phone and tablet cases. Extremely thick or rugged cases may require removal for optimal fit

How long does shipping take?

Shipping takes 5-10 business days over all Australia.